Terms & Conditions

These Terms & Conditions apply to all orders placed through yellowcookie.nl and its associated pages.
Yellow Cookie is operated by:
Yellow Cookie Amsterdam
KvK number: 99089238
VAT number: NL005371333B63
Email: hello@yellowcookie.nl
Location: Makassarplein 1, 1095 RP Amsterdam (Amsterdam East), The Netherlands
By placing an order you confirm that you have read, understood, and agreed to these Terms & Conditions.

Yellow Cookie Amsterdam bakes fresh cookies strictly to order. No batch is produced in advance. Each order is prepared specifically for the customer who placed it.
Our range includes both classic and vegan cookies. Vegan options, such as Vegan Coco and Vegan Hazelnut, are made without animal ingredients.
Our cookies may contain gluten, dairy, eggs, soy, peanuts, and nuts. All cookies, including the vegan options, are produced in one kitchen that handles these allergens, so traces cannot be excluded. Full allergen information is available on our website for each product.
We do not produce certified gluten-free products at this time. It is the customer's responsibility to review allergen information before ordering.

Orders are placed online via yellowcookie.nl. An order is considered accepted only after successful payment has been completed through our payment provider (Mollie). You will receive a confirmation by email.
For custom event orders and B2B orders, a request submitted through our contact forms does not constitute a binding order. A binding order is only established once both parties have confirmed the details and payment has been completed.
Yellow Cookie reserves the right to refuse or cancel any order at its discretion, in which case any payment already made will be refunded in full within 5 business days.

All prices displayed on yellowcookie.nl are in euros (€).
Consumer orders are priced inclusive of applicable taxes. B2B orders are priced exclusive of 9% Dutch BTW (VAT), which is added at checkout and shown clearly before payment is completed.
Payments are processed securely through Mollie B.V. We accept iDEAL as our primary payment method. For B2B weekly subscriptions, the first payment via iDEAL establishes a SEPA Direct Debit mandate for subsequent automated weekly billing.
Yellow Cookie does not store payment details. All payment data is handled exclusively by Mollie in accordance with PCI-DSS standards.

You can choose pickup or delivery at checkout.
Pickup is free at Makassarplein 1, 1095 RP Amsterdam. Your pickup time is confirmed in your order confirmation email and allows for our fresh-bake window.
Consumer delivery is available within Amsterdam. Same-day delivery applies to orders placed before 18:00, delivered by 21:00. Orders placed after 18:00 are delivered the next day, in the window you choose. Delivery is scheduled in 3-hour windows (09:00-12:00, 12:00-15:00, 15:00-18:00, 18:00-21:00), selected at checkout. A delivery fee is shown clearly at checkout, and delivery is complimentary on any order that includes a Twelve Pack or a gift box.
Gift boxes include complimentary Amsterdam delivery, on the day you request at checkout, confirmed by email.
B2B orders are delivered within Amsterdam on the schedule agreed at the time of ordering. Delivery is to the ground-floor entrance or reception of the provided address. Yellow Cookie does not guarantee delivery to individual floors or desks.
It is the customer's responsibility to ensure someone is available to receive the delivery during the agreed window. If no one is available to receive the delivery, Yellow Cookie will attempt to contact the customer. In the event of a failed delivery due to customer unavailability, no refund will be issued for that delivery.

Gift boxes are a way to send cookies to someone you care about. Each gift box includes complimentary Amsterdam delivery and premium packaging.

We take quality seriously and inspect every order before it leaves our hands. However, we ask that you inspect your order at the moment of pickup or delivery.
If you notice a problem (damaged cookies, incorrect products, or missing items), please inform us immediately at hello@yellowcookie.nl, ideally within 2 hours of receiving your order and with a photograph of the issue.
Claims made after the box has been fully consumed, or more than 24 hours after pickup or delivery, cannot be processed.
Because our products are fresh, perishable food items baked specifically to your order, we cannot accept returns. Complaints are handled on a case-by-case basis. Where a valid quality complaint is established, Yellow Cookie will offer a replacement or a credit towards a future order.

Because every order is baked fresh to specification, cancellations are subject to the following conditions:
Consumer orders: Cancellation is possible up to 24 hours before the scheduled pickup or delivery time. To cancel, contact us at hello@yellowcookie.nl. Cancellations within 24 hours cannot be refunded, as production will have already commenced.
Custom event orders: Cancellations must be requested at least 72 hours before the agreed delivery or pickup date. For orders cancelled with less than 72 hours' notice, Yellow Cookie reserves the right to retain a deposit of 50% of the order value to cover preparation costs.
B2B subscriptions: You may cancel your weekly subscription at any time via your subscription management link. Cancellation takes effect for the next scheduled delivery. Payments already processed for a delivery that is in production cannot be refunded.
In the event of a cancellation initiated by Yellow Cookie (for example, due to unavoidable circumstances), a full refund will be issued within 5 business days.

By completing the first iDEAL payment for a weekly B2B subscription, you authorise Yellow Cookie to collect recurring weekly payments via SEPA Direct Debit from your account.
The weekly amount charged corresponds to the subscription price selected at sign-up. Yellow Cookie will provide at least 5 business days' notice of any price change.
You may pause your subscription for 1 to 4 weeks via your subscription management portal, accessible through the link provided in your confirmation email. Pausing takes effect from the next scheduled delivery.
You may terminate your subscription at any time via the management portal. Termination revokes the SEPA mandate immediately. No further charges will be made after termination is confirmed.
Yellow Cookie is not liable for delivery delays caused by circumstances outside our control, including but not limited to adverse weather, traffic disruption, or supplier issues.

Full ingredient and allergen information is published on our website for each product. This information is accurate to the best of our knowledge and updated when recipes change.
All Yellow Cookie products are produced in a kitchen that handles the following allergens: gluten, milk, eggs, soy, peanuts, and nuts. This includes our vegan options, which are made without animal ingredients but produced in the same shared kitchen, so traces of dairy, eggs, or nuts cannot be excluded. Cross-contamination cannot be excluded.
Customers with food allergies or intolerances are responsible for reviewing allergen information before placing an order. Yellow Cookie accepts no liability for allergic reactions resulting from failure to review published allergen information, or from undisclosed allergen sensitivities.

Yellow Cookie's liability is limited to the value of the order placed. We are not liable for indirect damages, consequential loss, or loss of income.
Yellow Cookie is not responsible for delays or failures caused by circumstances beyond our reasonable control (force majeure), including but not limited to extreme weather, illness, or supply chain disruption. In such cases, we will notify you as soon as possible and arrange an alternative or issue a refund.

Yellow Cookie collects and processes personal data (such as your name, email, phone number, and delivery address) to fulfil your order and communicate with you about it. For gift orders and deliveries to someone else, this also includes the recipient's name and address.
We share data only with the trusted providers that help us run Yellow Cookie: Mollie (payments), Supabase (order database), Resend (order and gift emails), Framer (website hosting), Google (Analytics, only after you consent in our cookie banner), and jsDelivr (the network that serves our fonts). We never sell your data.
Data is retained for as long as required by Dutch tax law (minimum 7 years for financial records) and removed thereafter.
You have the right to access, correct, or delete your personal data, and to withdraw consent, by contacting hello@yellowcookie.nl. Full details are in our Privacy Statement.

These Terms & Conditions are governed by Dutch law. Any disputes arising from or related to an order placed with Yellow Cookie will first be submitted for resolution through direct communication with us at hello@yellowcookie.nl.
If a resolution cannot be reached, disputes may be submitted to the competent court in Amsterdam, The Netherlands.
As a consumer, you keep all rights available to you under applicable EU and Dutch consumer law.

Yellow Cookie reserves the right to update these Terms & Conditions at any time. The current version is always published at yellowcookie.nl/terms and is dated at the top. Continued use of our website after a change constitutes acceptance of the updated terms.